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Rental Agreement
Terms and Conditions
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Security Deposit:
1.
A
50% non-refundable security deposit of your rental. As this rental product has
been reserved for your specific rental date we reserve the right and state as a
company policy in fairness to all parties involved that
this Security Deposit is non-refundable.
2.
Credit cards, debit cards, PayPal or postal money order can be used to make the
first deposit.
3.
Rental agreements must be signed by the credit card holder and faxed back to our
company (not emailed) to guarantee reservation and delivery date.
4.
A
copy of cardholder’s driver license to include signature that matches the
signature on the rental agreement must be faxed with the rental agreement and
will be kept on file during the rental process.
5.
Valid credit card information for future charges. Any charges to include but
not limited to cancellation fees, balance of account, damaged product
replacement, lost products, additional freight, cleaning fees or any other
charges incurred in renting our products that are not covered by the basic
rental agreement.
6.
Customer will be emailed a receipt and confirmation of their order via email to
confirm that the items being placed on hold is available. You will be assigned
a representative that will be your direct contact throughout your rental
process.
7.
The shipping date for your rental items will be included in your
confirmation along with all details so please carefully read the agreement. You
are agreeing to all information on this agreement.
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Cancellations /
Refunds:
1.
All cancellations
MUST BE
made 60 days prior to the function/wedding date via written form and faxed with
cardholder’s signature. Your representative will verify receipt of your request
via email.
2.
The balance of rental charges (less freight – if applicable) will be charged to
your credit card if cancellation is not received within this timeframe.
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Receiving Your Rental
Order:
1.
The balance of your rental and freight/delivery charges x2 will be charged to your card 5 days prior to
shipping of your order. You will receive an email receipt that balance has
been charged to your credit card on file. If the credit card denies payment,
your order will be cancelled and you will be billed the balance of the rental.
2.
Your rental order is shipped via UPS and delivered to you approximately 10 days
before your scheduled event date – please see your confirmation for more
details. If you would like to pay for a longer period prior to the standard
delivery, you must contact your representative prior to signing your agreement
so it can be scheduled.
3.
When your order is shipped, your representative will email you confirmation of
your shipment and the tracking numbers so you to track over the Internet. If
you see any problems while your items are traveling to you, please contact your
representative immediately so we can fix the problem quickly!
4.
The cardholder MUST sign for the order unless the cardholder makes the exception
on the original contract when signing it. The cardholder must be available for
delivery during standard UPS delivery times. If the items cannot be signed for,
the items will be returned to us and the cardholder will be responsible for the
complete charge of the rental. If re-shipping or delivery location is changed –
cardholder is responsible for all additional fees plus 10% of the order.
5.
Upon delivery open your order and check it! We must be alerted of any problems
with your order or freight damage within 24 hours so we have time to fix the
problem. If you do not contact us within 24 hours of receipt, you will be
responsible for any additional shipping to fix the order by your event date.
6.
Return shipping documents will be included in your carton.
This paperwork must be kept in a safe place and not discarded.
If these documents become lost or damaged, please call your representative to
make further arrangements. There will be an additional charge of $25.00 for lost
or damaged return paperwork and labels.
7.
URGENT! Shipping / transport boxes must be kept safe! Anvente Enterprises
llc reserves the right to charge your card for new shipping boxes, packaging,
freight to ship the new box to you and a daily rate while the items are being
held while waiting for the new box to arrive!
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Freight Damage upon
Arrival:
We must be notified via e-mail or phone of any broken/damaged product with 24
hours of receipt of the rental shipment to ensure guaranteed product replacement
or credit.
1.
Your order is packed carefully to ensure non-breakage of glass product. Please
thoroughly inspect your shipment upon receipt and contact your representative of
any damage within 24 hours so we have time to replace the damaged product in
time for your scheduled event.
2.
Your representative will guide you through the rest of the process while the
replacements are being shipped to you. Keep all packaging and you will be
asked to either return the damaged product or allow a UPS representative to come
to the delivery address to inspect the damage dependant on the order.
3.
If
you do not contact us and causes UPS not to cover freight damage, the cardholder
than becomes responsible for damages.
4.
Sometimes, flowers may shake loose during shipping. If you can easily find
where they should be, feel free to push the piece back into the foam. If not,
please leave pieces in the box to ship back with the bouquet.
5.
You must let your representative know of any box damage incurred on the trip to
you. We will need to send out other packaging for return and to keep you from
incurring additional fees, even if the items are safe, the box is as important
to be damage free for return trip. Please see #7 under receiving your order.
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While Rental Items are
in Your Care:
1.
All rentals, with the exception of silks and fabric items, must be
returned free of grease, candle wax, food residue etc. If items are returned
dirty or damaged, cardholder’s card will be charged a cleaning fee of 35% of
total order plus $30.00.
2.
Silk, dried and preserved flowers must be protected from moisture,
grease, makeup, candle wax, food stains and all. If your wedding is an outdoor
venue, steps must be taken to protect our items from weather, wind and other
weather that can damage our flowers. If items are not protected, cardholder’s
card will be charged for repairs plus $30.00 or replacement value (whichever is
less).
3.
No scenting of any kind! No sprays, scent sticks, drops of any kind are
allowed on our rental bouquets. No smoking is allowed near our rentals and
should never be stored in a home or business where there is smoking. We must
protect future customers against any possibility of our flowers causing
allergies. You will be charged full price of bouquets upon return if our
inspectors find any hints of this present upon return.
4.
All equipment is the responsibility of the cardholder on file from the
time of delivery until the time of return. Any missing, broken, loss of
equipment, theft or packing containers will be charged to cardholder’s card plus
tax if applicable.
5.
Do not use matches
to
light wax votive candles inside glass cups as breakage may occur due to
extensive heat build-up from match flare-up. Use standard long nose butane BBQ
lighter. Wicks
should never be trimmed. To ensure a longer burning time, do not stand wicks
straight up before lighting. Please leave the wicks on side upon lighting.
6.
To extend the burn time of wax votive candles, place in freezer for 24
hours.
7.
Place a small amount of water into the glass votive cups before inserting
the votive candle. This will prevent the wax from becoming stuck to the glass
when the candles burn down.
8.
IMPORTANT Do not clean glass in dishwashers as wax will clog drainpipes.
Windex is fine as cleaning agent for glass and mirrors to remove wax. Do not use
Windex or other harsh cleaners on metal surfaces.
9.
All candelabras will be free of any candle wax drippings; Do not scratch
painted surfaces.
10.
All mirrors are to be wiped free of confetti, candle wax, flowers, spills
etc., and returned in the like condition as when received.
11.
All glassware is to be returned rinsed and cleaned, free of gel, wax,
food coloring, carbon etc., and returned in the original boxes.
12.
All candle rings be returned as they were received. Missing flowers will
be charged full price.
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Returning Your Rental
Order:
1.
All rental products must be returned shipped via UPS by
using the labels and paperwork included in your carton when shipped. If you
choose to ship any other method, you will be responsible for all damage, losses
and/or freight fees. Items must be dropped off at local UPS center or other UPS
pickup facility such as Staples. If cardholder calls for UPS to pick up items,
additional fees that are charged by UPS will be added to cardholder’s card.
2.
Items MUST be at UPS for return shipment 3 days past your scheduled event
date to insure the next customer will receive their items in time. If your
event falls on a holiday weekend in which UPS is closed you will have one extra
day to have items back at a UPS location. If the items are not checked in to
UPS on the 4th day, you will be charged for replacement values on all
items rented and will be considered your property. We have others that depend
on shipment of items and we will need to replace your items to insure the next
customer has the product they rented. Once we replace these items for the next
customer we do not buy them back.
3.
If you know when signing the agreement that more time will be needed to
return your rental items to UPS, contact your representative before signing your
agreement. Additional charges will apply.
4.
IMPORTANT:
After the return shipment has been packaged and boxed in the original containers
for return,
remove the original UPS tracking numbers and replace with the return labels.
All products must be packaged in the original packing material and boxes exactly
the same way it was shipped to you to maintain box weights and safety of product
for return trip.
5.
Never repack into wet boxes!
6.
It
is the responsibility of the customer to ensure that the product is returned
undamaged. Please repack your rentals carefully and in the right boxes. If
product is not packed correctly it nullifies the insurance that UPS is covering
the product with and the cardholder will than become responsible for any damages
incurred.
We
reserve the right to have the rental product returned in the same condition as
the product was received by the cardholder.
7.
Securely tape the boxes. Any package that is minimally taped will come
apart in shipping. If any item becomes lost or damaged because of this, the
cardholder will be responsible for all lost or damaged pieces.
8.
Attach return label to the outside of the box over the top of the
previous label making sure that the right label is on the right box. If you
have multiple boxes and the labels are switched it will cause additional freight
charges because of the weight variance. Anvente Enterprises llc reserves the
right to charge the additional fees to the cardholder.
9.
Once items are dropped off at a UPS location and scanned in, please
contact your representative to let them know that items have been given to UPS
so we can initiate confirmation tracking.
10.
Upon receipt of rental pieces, quality control will inspect the items and
contact you with any additional fees if applicable or that your account has been
closed and credit card information has been destroyed. Please allow 3 working
days for the check-in process to be completed and your notification email sent
to you via email. If cleaning or repair of items are necessary, Anvente
Enterprises llc reserves the right to charge the credit card on file within 14
working days of return of items.
Rental Agreement
I understand and agree to the terms and conditions in the aforementioned
agreement. I give permission to Anvente Enterprises llc to charge my credit card
for the agreed charges stated on my rental invoice. I agree to pay for the first
security deposit and understand it is non-refundable. I agree that the balance
of the rental invoice is due 5 days prior to my scheduled ship date. I agree
that my card will be charged in the event that this agreement is not followed
and I also understand that I will be held liable for missing, damaged, misused,
broken items that happen in my care.
Shipping Instructions:
I
agree that if I change the name of the person who will be signing for this
order, I will no longer be able to sign for this shipment and will be returned
to Anvente Enterprises llc if they are not available to sign for the shipment.
I also agree that I will be responsible for the complete rental under terms of
this contract whether the items are accepted or not.
Please choose by initialing in front of the choice:
__________ Leave my name as the signer for the items.
__________ Allow ____________________________________to sign for rental items
instead.
(please
print name above)
Customer Signature ____________________________________ Today’s
Date:_________________
Customer Print Name ____________________________________Event
Date:___________________
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Copy of Drivers License Showing Signature Here: |
Credit Card Number:_________________________________
Expiration Date:_____________________________________
Credit Card / Driver’s License Address: Ship To
- if different than Credit Card Address:
_________________________________ ______________________________________
_________________________________ ______________________________________
_________________________________ ______________________________________
Cardholder’s Phone Number :
Delivery Phone Number:
_________________________________ ______________________________________
Anvente Enterprises llc
8095 N Hwy 99 West, McMinnville OR 97128 Tel: 503.434.1674; Toll Free:
1-800-568-6081; Fax: 503.474.9851
Anvente
Enterprises LLC is a distributor/renter of products by manufacturers, importers
and distributors.
Anvente Enterprises LLC and any of our employees assumes no responsibility in
any event for payment of incidental or consequential damages including, without
limitation, costs relating to installation or reinstallation of the products,
damages to properties or personal injuries or products not delivered in time for
an event. Some of our products may induce electrical shocks to persons or fire
hazards to properties if not installed properly and are used at customer’s
risk. I understand that if I retain property without paying for it either by
canceling card payments or chargeback in an attempt not to pay for the item,
that the items will be considered stolen property on the federal level.
Furthermore, you will be held responsible for all attorney's fees, collection
agency fees, hourly wages by employees of Anvente Enterprises LLC, chargeback
fees and court costs in the event that Anvente Enterprises LLC must enforce this
agreement.
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